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Data Protection Documentation

MBI Jackpot Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

At MBI Jackpot, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously. This policy clearly explains how we collect, use, protect, and respect your personal data.

Last Updated: 1 January 2026 PDPA 2010 Compliant
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Full Encryption
PDPA 2010
Full Compliance
No Data Sales
Data Not Sold
Full Right of Access
Take Control of Your Data

MBI Jackpot's Privacy Commitment

Six core principles governing how we handle your data

PDPA 2010 Malaysia Compliance

MBI Jackpot operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means your data is collected, processed, and stored in accordance with strict legal guidelines regulated in Malaysia.

Data Not Sold to Third Parties

MBI Jackpot has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your information is used solely for the operational purposes of the platform.

256-bit SSL Industry Encryption

All data transmitted between your device and our servers MBI Jackpot is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading banks such as Maybank and CIMB. No one can intercept or read your data during transmission.

Full Control in Your Hands

As a member MBI Jackpot, you have the full right to access, correct, delete, and port your personal data. We respect these rights and provide straightforward channels for you to manage your own data.

Minimum Data Collection

MBI Jackpot only collects data that is genuinely necessary for platform operations. We do not request excessive or irrelevant information. This "minimum collection" principle ensures your data footprint on our platform is kept as small as possible.

Data Breach Notification

In the event of any security breach affecting your data, MBI Jackpot committed to notifying you and the relevant authorities within the timeframes required by Malaysian law, with clear mitigation measures in place.

Introduction & Scope of This Policy

This Privacy Policy explains how MBI Jackpot ("we", "our platform") collects, uses, discloses, and protects your personal data when you use the mbijackpot.click website, register an account, make deposits via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, play games, or interact with any of our services.

By using the platform MBI Jackpot, you consent to the collection and use of your personal information as described in this Privacy Policy. This Policy applies to all registered members, website visitors, and anyone who interacts with our platform in any capacity.

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Personal Information We Collect

MBI Jackpot collects various types of information depending on how you interact with our platform. Generally, the information collected falls into three main categories:

Data Category Type of Information Primary Purpose
Identity Data Full name, date of birth, identification card number (where KYC is required) Identity verification, legal compliance
Contact Information Malaysian phone number, email address Account communications, customer support
Financial Data E-wallet information (TNG, GrabPay), deposit & withdrawal transaction records Payment processing, AML compliance
Technical Data IP address, device type, browser, location (state), access logs Security, fraud detection
Gaming Data Betting history, wins, losses, favourite games Responsible gaming support, personalisation
Cookie Data Session cookies, performance cookies, language preferences User experience, performance analytics
Important Note: MBI Jackpot not collects credit card numbers directly. All payments are processed through third-party providers that comply with PCI-DSS standards – namely Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks). We do not store sensitive payment details on our servers.
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How We Use Your Personal Information

MBI Jackpot uses your personal data only for lawful and necessary purposes. The following is a complete list of the purposes for which your data is used:

  • Account Management: Creating, verifying, and maintaining your account on the MBI Jackpot platform
  • Transaction Processing: Processing deposits via TNG, GrabPay, DuitNow, and withdrawals of winnings to your e-wallet
  • Identity Verification (KYC): Verifying that you meet the minimum age requirement of 18 and preventing identity fraud
  • Customer Support: Responding to enquiries, resolving complaints, and providing 24/7 technical assistance
  • Platform Security: Detect and prevent fraud, money laundering, bonus abuse, and illegal activity
  • Legal Compliance: Fulfil legal obligations including PDPA 2010 and AML/KYC requirements
  • Responsible Gambling: Monitoring playing behaviour to identify signs of problem gambling and offer assistance
  • Service Communications: Sending important information about your account, promotions, policy changes, and platform updates
  • Platform Improvements: Analysing usage patterns to improve your slots, Live Casino, poker and sports gaming experience
Marketing Consent: We will only send marketing communications (such as promotions, bonuses, and MBI Jackpot event updates) if you have given your explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.
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Third-Party Data Sharing & Disclosure

MBI Jackpot does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share certain information:

  • Payment Providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian FPX banks receive only the data necessary to process your transaction
  • Game Providers: Pragmatic Play, Evolution Gaming, PG Soft, and other providers may receive anonymous session IDs for technical purposes only — not your name or any personal information
  • Malaysian Authorities: Where required by a court order, legal investigation, or directive from the Malaysian Communications and Multimedia Commission (MCMC)
  • KYC Verification Service: Third-party identity verification service providers who are PDPA-compliant and approved for compliance purposes
  • Business Transfer: In the event of a merger, acquisition, or asset sale, members will be notified in advance and given the option to delete their account

All third parties who receive your data are required to comply with strict data processing agreements and security standards that are equivalent to or exceed those of mbi jackpot. We do not permit them to use your data for any purpose other than those specified.

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Data Security Measures

MBI Jackpot implements multiple layers of security to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our technical and organisational measures include:

  • Data encryption in transit using 256-bit SSL/TLS (HTTPS enforced on all pages)
  • Encryption of data at rest using AES-256 for sensitive information
  • Two-factor authentication (2FA) for member accounts and internal staff access
  • Round-the-clock security monitoring with an intrusion detection system (IDS)
  • Regular security testing including penetration testing
  • Role-based access control (RBAC) – staff may only access data necessary for their role
  • Secure, encrypted data backup stored across multiple locations
  • Mandatory information security training for all mbi jackpot staff
Shared Responsibility: While we take comprehensive security measures, the safety of your account also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
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Cookies, Tracking Technologies & Analytics

MBI Jackpot uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions – login sessions, language preferences, security. Cannot be disabled
  • Performance Cookies: Collecting information on how you use the platform (pages visited, time spent) to help us improve our services
  • Functional Cookies: Stores your preferences such as favourite games, display settings, and pre-filled information to make your experience more convenient
  • Analytics Cookies: Used to understand platform usage patterns in aggregate and anonymised form — no personal identity is linked
Cookie Controls: You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality. Analytical cookies can be turned off without impacting your gaming experience on MBI Jackpot.
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Your Personal Data Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a member MBI Jackpot have the following rights regarding your personal data:

Right of Access

Request a copy of all personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request the deletion of your data under certain circumstances (subject to legal obligations)

Right to Object

Object to the processing of your data for direct marketing purposes

Right to Data Portability

Receive your data in a machine-readable format for portability

Right to Restrict Processing

Request a temporary restriction on the processing of your data while it is under review

To exercise any of the above rights, please contact our Privacy Officer by email at privacy@mbijackpot.click or via the platform's live chat. We will process your request within 14 business days. In complex cases, this period may be extended to up to 30 days, with notice provided to you.

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Personal Data Retention Period

MBI Jackpot retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Below are our data retention guidelines:

  • Active Account Data: Retained for the duration your account is active, plus 6 years after account closure (for legal requirements)
  • Financial Transaction Records: Retained for 7 years in accordance with Malaysian financial and AML legal requirements
  • KYC / Identity Verification Data: Retained for 5 years after account closure in accordance with compliance requirements
  • Activity & Security Logs: Retained for 2 years for investigation purposes if required
  • Support Communication Data: Retained for 2 years after the case is resolved
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire according to their set duration (typically 30–365 days)
Data Destruction: When your data is no longer required, MBI Jackpot will securely destroy it using appropriate methods — whether through permanent deletion from our database, anonymisation, or physical destruction of storage media. We do not retain data beyond the stipulated period.
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Contact Our Data Protection Officer

MBI Jackpot has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy. If you have any questions, concerns, or wish to exercise your data privacy rights, please contact us:

Privacy Email
privacy@mbijackpot.click
Live Chat
Available 24/7 within the platform
Response Time
14 working days (privacy requests)
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Amendments to This Privacy Policy

MBI Jackpot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, technology, legal requirements, or the services we offer.

When we make significant amendments, we will notify you via a prominent notice on this website or by email to your registered address. The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.

Our Recommendation: Please review this Privacy Policy periodically to stay informed of any changes. Your continued use of the MBI Jackpot platform after any amendments take effect constitutes your acceptance of the updated policy.

FAQ – mbi jackpot Data Privacy

Absolutely not. MBI Jackpot has never and will never sell, rent, or disclose your personal data to any advertising companies, data brokers, or third parties for commercial purposes. Your data belongs to you, and we treat it accordingly.

Yes, you may request the deletion of your personal data. However, certain limitations apply — some data must be retained for a specified period under Malaysian law (such as financial records for 7 years to meet AML requirements). For data not subject to legal obligations, we will delete or anonymise it within 30 days. Contact privacy@mbijackpot.click to initiate this process.

Yes, completely safe. MBI Jackpot does not store your Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX banking details on our servers. All payment transactions are processed directly by the respective payment providers via encrypted secure connections. We only receive transaction confirmation (success/failed) and the amount — not your payment account details.
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Your Data is Safe with MBI Jackpot

We understand that your trust is our most valuable asset. MBI Jackpot is committed to protecting your privacy at every step. Register now and enjoy a safe, fair, and rewarding gaming experience.

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